Shipping & Returns

All prices quoted below are in Australian Dollars (AUD$). All orders are shipped within 2-3 business days.

Domestic Flat Rate Shipping (Australia):

Domestic Standard Shipping (3-5 Business days once dispatched)
$12.00

Domestic Express Shipping (1-2 Business days once dispatched)
$15.00

International Flat Rate Shipping (New Zealand):

Express Shipping (3-5 Business days once dispatched)
$21.95

Please note that Exotic Import is not liable for any freight charges, international duties or taxes incurred by delivery, refused shipment or unclaimed goods. During sale periods, delivery times may vary due to a high volume of orders. Please allow up to 5 days for dispatch.
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Online Returns:

All items must be returned unworn, unwashed, unused and in it's original condition with all tags intact.

Returns and exchanges must be returned within 7 business days of receiving your order. The cost of the exchange is at your expense. If you would like an item exchanged please include a reply paid satchel to ensure a quick turnaround.

We recommend that you use registered post or a trackable courier when returning an item as we cannot accept responsibility for items lost in transit to us.
Upon receipt of the merchandise, we will refund you the purchase price of the item/s, less any shipping costs incurred when the goods were purchased.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the courier (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). 

Damaged / Faulty Items:

We will gladly refund or exchange any faulty or damaged product. Please email info@whoboutique.com.au with photographic evidence and we will be in-touch with you within 1-2 business days.

Any refunds will be credited against the original payment method. Please allow 1-7 business days for the credit to appear on your statement.